We strive to provide the highest standard of care to all our patients. To ensure our clinic schedule operates efficiently and allows us to accommodate patients requiring urgent care, we enforce the following appointment policy:
Submitting an appointment request via our website, email, or WhatsApp does not guarantee a booking. Appointments are only finalized once explicitly confirmed by our clinic reception team.
If you need to cancel or reschedule your appointment, we require at least 24 hours’ notice prior to your scheduled appointment time.
We understand that emergencies occur. However, missed appointments prevent other patients from receiving care.
First Instance: If you cancel with less than 24 hours’ notice or fail to show up for your appointment, this will be recorded in your patient file.
Second Instance: If a last-minute cancellation (less than 24 hours’ notice) or a no-show occurs for a second time, a cancellation fee will be applied. This charge will be calculated based on the total time that was blocked out and reserved for your scheduled appointment.
If you arrive late for your appointment, we may need to shorten your treatment time to accommodate the next scheduled patient, or we may ask you to reschedule entirely.
By booking an appointment with Dentall Clinic, you acknowledge and agree to this cancellation policy.